Intercom, if you're reading this, get that fixed!Ģ) A much easier way to show my team (or friends) a visual to answer a question.ģ) Works extremely well in my support teamġ) It doesn't have a Gmail/Chrome integration.Ģ) They don't have a great mobile app.
We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share. Visual search had been really great so far too. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier. Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text. We get a ton of questions from our customers but they don't always quite understand our documentation. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. You don't have to learn anything new-your habit suddenly just works better, and you can never go back.
Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.ĬloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it. And last, our bug reports benefit tremendously from screen recordings. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance. Long live the animated gif! Github pull requests that make user-facing changes often include screen recordings that show before v. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick. Kommentare: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). I will say though, Cloudapp has been great about steadily adding features, so I'm not too worried/it's not even a pressing issue haha. There are times I wish I could annotate or crop videos.
It's also wicked useful for remote work- holiday season has made things kind of funky with everyone working from home, but I don't feel like I've lost on communication this time of year thanks to Cloudapp. It's incredibly helpful to be able to take a quick video to show navigation flow, testing results, and edge cases, and it's way easier to have a visual than it is to explain things in technical terms. I work on the frontend team at my company, and I'm always sending videos and gifs to our designer for product review, as well as to our PM when filing issues. I love how fast everything gets generated and how easy it is to use. Also more flexibility for remote work (working from home for sickness/weather/holiday season). Kommentare: Better teamwork/communication overall, especially for front-end development work.